Carrier
We ship via USPS or UPS, depending on the order and destination. Tracking numbers go out by email within 1–2 business days of receiving your order. If your billing address is different from your shipping address, let us know.
When your order ships
Orders ship within 24 hours of being placed. We don't ship Sundays or holidays, so an order placed right before a closed day goes out the next business day.
Free shipping
Free shipping on every order over $200, regardless of destination within our shipping zones.
Speed estimates (after we drop it off)
- First Class: ~3–6 days
- Priority Mail: ~2–5 days
- Express: 1–2 business days (excludes Sundays + holidays)
Alaska and Hawaii ship Priority Mail only. Once a package is with the carrier, we don't control timing. We can't refund or replace for delays.
Signature requirements
Direct signature is required for any order over $300.
Where we can't ship certain products
A few botanicals are restricted in certain places. Below is where our system blocks an order at checkout, kept as current as we can. This isn't a legal directory, and it's not the final word — local laws change, and you're responsible for making sure a product is legal to receive at your address. If you're unsure, check your state and city rules before ordering.
Check what ships to your area
Pick your state (add a city if you like) and we'll show whether anything we sell is restricted where you are.
States we can't ship kratom to
Kratom ships to every other state. These are full state bans (or, for Kansas and California, statewide restrictions that cover the leaf). Oregon is a partial exception — see the strain note below.
Kratom strains we can't ship to Oregon
Due to Oregon state regulations, we can't ship red or green vein kratom to Oregon addresses. The rest of our kratom lineup ships to Oregon without issue.
Cities & counties that ban kratom
These sit inside states where kratom is otherwise legal. We block the listed cities at checkout. County bans are harder for us to catch automatically — if you're in one, please don't order kratom.
Colorado
Denver, Monument
Florida
Sarasota County
Idaho
Idaho Falls, Kellogg
Illinois
Jerseyville, Alton, Edwardsville
Massachusetts
Belchertown, Lowell, Dracut, Chelmsford, Canton, Marlborough
Mississippi
Oxford, Columbus, Corinth, Ridgeland, Brandon, Booneville, New Albany, Amory, Aberdeen, DeSoto County, Lafayette County, Lee County, Lowndes County, Madison County, Rankin County, Union County, Monroe County, Alcorn County, Prentiss County, Tippah County, Tishomingo County, Pontotoc County, Itawamba County
New Hampshire
Franklin
Botanicals we can't ship to Louisiana
Louisiana's prohibited-plant law (R.S. 40:989.2) restricts Blue Lotus, Pink Lotus, Lotus Leaf, Wild Dagga, Klip Dagga, Kanna, Damiana, Mugwort, and Indian Warrior when sold for consumption. Our other ethnobotanicals ship to Louisiana without issue.
Everything else — kava, teas, single herbs, tinctures, essential oils, incense, and accessories — ships to all 50 states. We do not ship outside the United States: no exceptions, no drop-shipping, no COD.
Restriction list last reviewed July 9, 2026. If a law has changed since then, or you think something here is wrong, let us know.
Returns
100% money-back guarantee on any unopened product. You cover return shipping — once we receive the return, we refund the purchase.
Lost or damaged packages
If your tracking shows delivered but the package isn't there, file a claim with the carrier (USPS or UPS) first, then contact us and we'll help work it out.